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FAQ

FAQ (Frequently Asked Questions)

  1. How can I place an order? To place an order, simply browse our collection and click on the items you love to view more details. Select the desired size, color, and quantity, and click "Add to Cart." Once you have finished shopping, proceed to the checkout page to review your order and complete the payment process.

  2. What payment methods do you accept? We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer the convenience of payment through PayPal, Shopay and Apple Pay. We also have available BUY NOW PAY LATER from our partners Afterpay, Zip, Sezzle at checkout.

  3. Do you ship internationally? Yes, we offer international shipping to many countries. During the checkout process, enter your shipping address to see if your country is eligible for delivery. Please note that international customers are responsible for any customs duties or taxes imposed by their country's customs department.

  4. How long will it take to receive my order? We strive to process and ship orders within 1-2 business days. Once shipped, the delivery time will depend on your location. Domestic orders typically arrive within 3-5 business days, while international orders may take longer, varying between 7-21 business days.

  5. Can I track my order? Yes, absolutely! Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment online.

  6. What is your return/exchange policy? We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 7 days of the delivery date. Items must be unworn, in their original condition, and with all tags attached. Please refer to our Returns and Exchanges page for detailed instructions on how to initiate a return or exchange.

  7. Are there any size guidelines available? Yes, we provide a detailed size chart for each item on our website. We recommend referring to the specific measurements provided to choose the best size for you. If you have any questions about sizing or need further assistance, please feel free to reach out to our customer support team.

  8. How can I contact your customer support? We are here to help! You can reach our friendly customer support team by sending an email to hello@theposhflamingo.com or by using the contact form on our website. We aim to respond to all inquiries within 24 hours, Monday through Friday.

  9. Do you offer gift cards? Yes, we offer electronic gift cards that can be purchased on our website. They make the perfect gift for fashion-forward friends and loved ones who can then select their favorite items from our collection.

  10. Can I sign up for your newsletter to stay updated? Absolutely! We encourage you to subscribe to our newsletter to stay updated on the latest arrivals, exclusive promotions, and special offers. Simply enter your email address in the subscription box located at the bottom of our website.

If you have any other questions or need further assistance, please do not hesitate to reach out to us. We are here to ensure your shopping experience with us is delightful and satisfying.

Shopping

Are there any promotions or discounts available?
We occasionally offer promotions, discounts, or exclusive offers to our customers. To stay updated on these special deals, we recommend subscribing to our newsletter or following our social media accounts. Additionally, keep an eye out for any announcements or banners on our website that highlight ongoing promotions.
What Shipping Methods Are Available?
How do I place an Order?
To place an order, simply browse our online boutique and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping information, select a payment method, and confirm your order. If you encounter any difficulties, please contact our customer support team for assistance.
Can I Cancel or Modify My Order?
We strive to process and ship orders promptly. Therefore, we recommend contacting our customer support team as soon as possible if you need to cancel or modify your order. While we cannot guarantee that changes can be made, we will do our best to accommodate your request.
How can I track the status of my order?
Once your order is shipped, you will receive a confirmation email containing tracking information. You can use this information to track your package's progress through our website or the shipping carrier's online portal. If you have any concerns or questions about your order's status, feel free to reach out to our customer support team.

Payment

What Payment Methods Are Accepted?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Buy Now Pay Later Installment Plans and other secure online payment platforms. At checkout, you can choose the payment option that is most convenient for you.
Do You Ship Internationally?
Yes, we offer international shipping to customers worldwide. However, please be aware that certain restrictions or customs duties may apply depending on your location. We recommend reviewing any applicable restrictions or fees specific to your country before placing an order.

Returns

What if I receive a damaged or incorrect item?
We take great care in packaging and quality control, but if you receive a damaged or incorrect item, please contact our customer support team immediately. We will work with you to resolve the issue by offering a replacement, refund, or exchange, depending on the circumstances.
Do I have to pay anything to return my items?
NO- if you received a damaged or incorrect item, we will gladly send you a return slip free of charge. YES- if you would like to exchange an item NOT as a result of THE POSH FLAMINGO.
How do I return an item?
If you need to make a return or have any further questions, concerns, or need assistance, you can reach our customer support team through the contact information provided on our website. We strive to respond to all inquiries promptly and provide the necessary support to ensure a positive shopping experience.
How long does it take to receive a refund?
Once we receive and process your returned item(s), we will initiate the refund within a reasonable timeframe. The exact time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution. Please allow for an appropriate processing period before contacting us about the refund status. Refunds generally take a minimum of 3-5 business days and in some cases 7-10 Business Days.

Shipping

How many days is shipping?
The estimated delivery time varies depending on the destination. Generally, customers can expect their orders to arrive within 5-10 business days from the date of shipment. However, please note that unforeseen circumstances such as customs delays or natural disasters may impact delivery times. We cannot guarantee exact delivery dates but will provide tracking information to monitor the progress of the shipment.
How can I get assistance if I need it?
If you have any further questions, concerns, or need assistance, you can reach our customer support team via email: hello@theposhflamingo.com or through the contact information provided on our website. We strive to respond to all inquiries promptly and provide the necessary support to ensure a positive shopping experience.

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